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T-Mobile's New AI Service May Soon Handle Support and Make Account Changes for You
Like most companies in 2024, T-Mobile is jumping onto the AI train. On Wednesday, the carrier announced that it has a new partnership with ChatGPT-creator OpenAI to create a new "IntentCX" offering that will use artificial intelligence to change how it offers support.
T-Mobile thinks more AI is just what its customer service needs
T-Mobile is partnering with OpenAI to develop IntentCX, an AI platform aimed at revolutionizing its customer service experience.
T-Mobile teams up with AI to redefine customer service
T-Mobile is making a bold move into AI in 2024, partnering with OpenAI to revolutionize how it handles customer support. With their new system, “IntentCX,” AI will do more than just answer questions—it'll take action.
T-Mobile Wants More AI Chatbots in Customer Support
The technology will be trained on billions of data points from past customer interactions, including real-time network and service experiences. While T-Mobile claimed this technol
2d
T-Mobile Surpasses 2021 Capital Markets Day Goals, Sets New Ambitions, Boosts Dividend & More
T-Mobile unveils 3-year plan for growth, AI partnerships, and dividend increase. Aims for $75B-76B in service revenue and 5G ...
2d
T-Mobile CEO talks Sprint merger, iPhone 16 demand, what's next
T-Mobile is also aiming for $10 billion more in adjusted operating profits through 2027 compared to 2023, with a projected ...
3d
on MSN
T-Mobile Strikes Deal With OpenAI
T-Mobile US said it would partner with OpenAI to build an artificial-intelligence platform designed to help the telecom ...
Greek Reporter
16h
T-Mobile and OpenAI Strike a Deal to Create IntentCX
With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.
3d
on MSN
T-Mobile implies it could cut installment plans if the FCC's new 60-day unlock rule takes effect
The FCC's proposed change would allow unlocks after 60 days, which is facing resistance from carriers. T-Mobile argues this ...
8d
T-Mobile is offering free Apple iPhone 16 Pro for both old and new customers. Check the deal here
T-Mobile is offering a deal where both new and existing customers can get the iPhone 16 Pro for free by trading in an ...
nexttv
3d
T-Mobile Tells FCC That $4.4 Billion UScellular Deal Will Deliver FWA to Underserved Rural Areas
T-Mobile told the FCC that it plans to use the spectrum acquired from UScellular to expand its fixed wireless access service ...
9d
T-Mobile vs. AT&T: Which internet provider is better for you?
T-Mobile coverage: T-Mobile covers a portion of all 50 states, making it the most available U.S. home internet provider. T-Mobile also covers more areas outside of city limits, making it a good choice ...
PhoneArena
2d
T-Mobile filing tells the FCC why it should approve UScellular deal
T-Mobile and UScellular give the FCC reasons to approve the $4.4 billion acquisition of the rural carrier by T-Mobile.
2d
T-Mobile introduces T-Priority, a new network slice aimed at first responders
Priority, a new network slice dedicated to providing high speeds and the best possible reliability to emergency medical ...
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